Technical support

Our technical support department provides different services 24/7, in order to ensure that your Industronic brand equipment operates efficiently at all times.

Learn more about the team

Our technical support team offers comprehensive assistance to customers in the implementation, maintenance and resolution of problems related to our products and services. Featured services include: Remote Assistance: Real-time troubleshooting through online connections, Corrective and Preventive Maintenance: Services to guarantee the optimal functioning of the equipment, Energy Analysis: Evaluation of energy quality to identify and correct problems. We are committed to providing the support necessary to maximize the performance and efficiency of our systems.

Ingeniero revisando equipo Industronic

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ingeniero de soporte técnico
What characterizes our support team?
  • We seek to exceed the satisfaction of our customers
  • Deliver our products and service on time
  • Zero failures in our equipment
  • Guarantee short customer service times for failures
  • Lean and make our processes more efficien

Support services we offer

Icono Sale and installation of batteries
Sale and installation of batteries
We have lead-acid and nickel cadmium batteries for UPS applications, as well as installation services.
Icono Start-up of UPS and AMCR Industronic equipment
Start-up of UPS and AMCR Industronic equipment
The connection and the first start-up of the Industronic UPS equipment greater than 6 kVA as well as the Voltage conditioners greater than 40 kVA must be carried out by a certified Industronic technician so that your equipment retains its guarantee.
Icono Preventive maintenance of Industronic equipment
Preventive maintenance of Industronic equipment
Regular maintenance helps prevent future failures and keeps your equipment running smoothly for longer.
Icono Battery analysis
Battery analysis
The analysis of batteries allows to establish failures of use or origin in the units, thus achieving a rapid replacement of these and a lengthening of their useful life. Our priority is to support your operation.
Icono Corrective maintenance of equipment
Corrective maintenance of equipment
Immediate response for diagnosis and repair of equipment that has a fault or alarm.

Why is equipment maintenance important?

Icono Avoid making unnecessary expenses
Avoid making unnecessary expenses
Most failures can be prevented by performing preventive maintenance routines.
Icono Keep the warranty of your Industronic equipment
Keep the warranty of your Industronic equipment
The warranty of your Industronic equipment depends on the equipment receiving minimum maintenance once a year by an authorized Industronic Certified Technician.
Icono Extend the life of your Industronic equipment
Extend the life of your Industronic equipment
Regular maintenance helps prevent future failures and keeps your equipment running smoothly for longer.
Soporte técnico

Do you have any questions?

Our team will gladly answer all your questions and provide you with the information you need.

Technical support: +52 812 085 8061 Send a message
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